Title: | Customer Service Specialist I |
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ID: | 1007 |
Location: | Citrus County, FL |
Department: | Customer Service |
Pay Rate: | $15.17 per hour |
GENERAL DESCRIPTION: Entry-level work performing a variety of clerical duties under general supervision in connection with providing property assessment information and general customer service. This employee is a principal representative of the office to current and potential property owners, members of the business community, and employees of other governmental offices. This employee must consistently provide efficient, effective, accurate, and timely responses to a wide range of inquiries and information requests while exhibiting a pleasant and courteous attitude. This employee is also responsible for processing of different types of exemption applications while complying with statutory requirements and departmental polices. The employee will review completed applications, research records, perform data entry, prepare detailed correspondence, reports and other related duties. The employee must perform with a high level of accuracy and attention to detail. The employee must be able to understand and carry out a variety of instructions and tasks presented both orally and in writing and be able to solve routine problems; must be able to work well with others; and must be able to communicate effectively both verbally and in writing. Employee may be required to cross train in other departments as needed. Applicants must also have a working knowledge of Microsoft Word and Microsoft Excel, as well as e-mail and Internet applications, and must be able to quickly learn custom applications related to property records.
EDUCATION & EXPERIENCE: Applicants must have a high school diploma or equivalent. Applicants must have at least one year or more work experience involving office related duties and regular public contact, and must have verifiable employment references. Prior experience in land title research, mortgages, or real estate will be beneficial. Specialized college and/or technical training in clerical or related fields will be a plus and may be considered in lieu of the minimum experience requirement. Applicants may be tested on basic clerical skills and Word and Excel ability.
COMPENSATION & EMPLOYER PAID BENEFITS:
Starting Pay Rate: 15.17 per hour (31,553.60)
Health Insurance & Wellness Center Access: $8,526.00 a year
Dental: $371.28 a year
Vision: $76.80 a year
Life Insurance: $57.60 a year
Employee Assistance Program $27.60
Florida Retirement System (with 3% employee contribution)
Paid Leave Time-Accrue 3.38 hours per 40 hours worked
Paid Holidays (11)
Birthday Day Off (1)
Dependent insurance available for purchase
Supplemental Insurance plans available for purchase
Deferred compensation plan available for purchase
Monday-Friday Schedule with some work schedule flexibility
In-depth Training provided
Education Reimbursement Opportunities
Advancement Opportunities Available
Fun Work Atmosphere